Privacy policy

At Eluvaya, we value and respect your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our website.

Information We Collect

When you interact with Eluvaya, we may collect certain information about you, including:

  • Contact information such as name, email address, shipping and billing address

  • Order information such as products purchased and purchase totals

  • Account information if you create a customer account

  • Device and browsing information such as IP address, browser type, and pages visited

We collect this information to provide you with the best possible shopping experience and to improve our services.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you regarding your purchases, shipping, and support requests

  • Provide customer support and resolve issues

  • Improve our products, services, and website experience

  • Send order-related updates and marketing information (only if you opted in)

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site performance. Cookies help us understand how our site is being used so we can make improvements.

You may choose to disable cookies in your browser settings, but this may affect your ability to use some features of the site.

Third-Party Services

Eluvaya uses trusted third-party services (such as Shopify, payment processors, and analytics tools) to help operate the store, process payments, and gather insights. These third parties may collect or process data on our behalf, but we do not sell your personal information to external advertisers or unrelated organizations.

Sharing Your Information

We may share your information:

  • With service providers who help us operate the store

  • As required by law or to prevent fraud

  • To protect the rights and safety of Eluvaya and our customers

We do not sell your personal data to third-party marketers.

Your Rights

Depending on your location, you may have certain rights regarding your personal data. These may include the right to access, update, correct, or delete your information. To exercise these rights, please contact us.

Security

We take appropriate measures to safeguard your information and protect it from unauthorized access and disclosure. While no method of transmission over the internet is 100% secure, we implement industry-standard security practices to minimize risk.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about your privacy or this policy, please contact us at:
📧 Business@eluvaya.com