Return and refund policy
Thank you for shopping with Eluvaya. We want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help.
Returns
You have 30 calendar days from the date you receive your order to request a return for a refund. To be eligible for a return:
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The item must be in the same condition that you received it
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The product must not be opened or heavily used
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Proof of purchase is required
If your return is approved, we will provide instructions on how to send the item back to us.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days, depending on your payment provider.
Please note that shipping charges are non‑refundable.
Damaged or Defective Items
If your item arrives damaged, defective, or you believe it is not as described, please contact us within 7 days of delivery. We may ask for photos or additional information to help us resolve the issue. After verification, we will offer a replacement or a refund.
How to Request a Return or Refund
To start a return or refund request, please contact our support team at:
📧 Business@eluvaya.com
Please include:
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Your order number
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The email you used to place the order
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A brief description of the reason for the return
Our team will respond within 24–48 business hours.
Non‑Returnable Items
Certain items cannot be returned once opened for safety and hygiene reasons, including:
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Used personal care products
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Items not in original packaging
Exchanges
At this time, we do not offer direct exchanges. If you need a different product, please return your original item for a refund and place a new order.
Contact Us
If you have any questions about our refund policy or need assistance, please contact us at:
📧 Business@eluvaya.com
Thank you for choosing Eluvaya — your satisfaction is our priority.