Shipping policy

At Eluvaya, we are committed to delivering your order as quickly and smoothly as possible. Please review our shipping information below.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays. During high-demand periods, processing times may be slightly extended.

Shipping Time

Estimated delivery time is typically 7–15 business days, depending on your location and local postal service. Delivery times are estimates and may vary due to factors outside our control, such as customs delays or carrier issues.

Shipping Costs

Shipping costs (if applicable) are calculated and displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking information may take 24–72 hours to update after shipment.

Incorrect Address

Please ensure that all shipping details are entered correctly at checkout. Eluvaya is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at Business@eluvaya.com.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery time, please contact our support team and we will assist you.

Contact Us

For any shipping-related questions, reach out to us at Business@eluvaya.com. We aim to respond within 24–48 business hours.